Privacy Policy

Information you provide directly:

• Name, email address, phone number, and service address when you submit a quote request or contact form
• Payment information (processed securely through Stripe — we do not store card numbers)
• Messages, project details, and any other information you choose to share

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited and time spent on our website
• Cookie and session data

Information from third-party platforms:

• If you contact us through Thumbtack, Angi, Google Local Services, or similar platforms, we may receive your name, contact information, and service request details from those platforms
• If you connect a payment or banking account through our secure integrations, transaction metadata may be stored to facilitate billing

We use the information we collect to:

• Respond to your quote requests and schedule services
• Send appointment confirmations, reminders, and follow-up communications
• Process payments and maintain billing records
• Improve our website, services, and customer experience
• Send promotional communications (you may opt out at any time)
• Comply with legal obligations
• Maintain internal business records and performance analytics

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., Supabase for data storage, Resend for email delivery, Stripe for payment processing, Twilio for SMS reminders). These providers are contractually obligated to keep your information confidential.
• Lead generation platforms: We may receive your information from platforms such as Thumbtack or Angi in connection with service requests you initiate on those platforms.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with our legal obligations. Customer records are generally retained for a minimum of 5 years for business and tax purposes. You may request deletion of your data at any time (see Section 8).

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure cloud database storage, and access controls limiting who can view your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites (such as Thumbtack, Angi, Google, or Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time by replying STOP to any SMS or clicking unsubscribe in any email
• Portability: Request a copy of your data in a portable format

To exercise any of these rights, contact us at expertpowerwashingllc@gmail.com.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

If you are a Michigan resident, you have additional rights under Michigan law regarding your personal information. We comply with all applicable Michigan state privacy laws. For questions about your rights as a Michigan resident, please contact us directly.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: